ExtendedCare Cloud1.21.1 - App Store

Welcome to today’s most personalized, clinically-integrated virtual healthcare.

ExtendedCare Telehealth(TM) is today’s most configurable and clinically-integrated telehealth solution, offering a smooth digital care experience for patients, enhanced clinical workflows for providers, and reduced workloads for administrators.

While some care will always need to be delivered in person, we believe everything else can be delivered virtually. In fact, it already is.

FOLLOW THESE TIPS FOR A GREAT VIDEO CALL WITH YOUR DOCTOR:

1. Ensure you have a strong wifi signal and are not relying on mobile data for a connection.
2. Before your visit, test your connection by navigating to the app’s home screen and clicking the “Self-Test” button. This test will show you the strength of your audio and video connections.
3. Close all other video-based applications before joining a visit. (e.g., Zoom, WhatsApp, Messenger, Google Duo, etc.)

With ExtendedCare, telehealth is more than just a video visit. Our purpose-built, healthcare-focused solution seamlessly integrates with your patient health records and enriches the caregiving experience with digital content and workflows.

Bottom line? You have much more to look forward to beyond a video visit.

No longer do you need to drive to the doctor, sit in a drab waiting room, or remain disconnected from your care journey.

Instead, you can enjoy interactive waiting room content from the comfort of your home, breeze through electronic consent forms in a few clicks, chat with providers before and during a visit, and invite guests in real-time to a consultation.

As for your providers, no longer do they need to spend countless hours on paperwork, wait to consult specialists on a case, or waste time waiting for patients who can’t connect to a visit.

Instead, they can annotate medical images in real-time, save media directly to EHR, add specialists and other guests via email or text, chat with patients and fellow providers, and triage patients in the waiting room.

Welcome to Telehealth Your Way(TM)

Version History Bug fixes 1.21.1 09/12/2025 Bug fixes and improvements 1.21.0 08/04/2025 Bug fixes 1.20.1 06/24/2025 Bug fixes and enhancements 1.20.0 06/17/2025 Fixes for audio issues 1.19.3 10/28/2024 General fixes 1.19.2 10/15/2024 General fixes and performance improvements 1.19.1 10/02/2024 General fixes and performance improvements 1.19.0 08/13/2024 Bug fixes 1.18.0 02/13/2024 General fixes and performance improvements 1.17.0 10/27/2023 Bug fixes 1.16.1 07/20/2023 Bug fixes 1.16.0 04/28/2023 * Remote Snapshot* Virtual Lobby* Meeting Lock* Address Book - Devices & Interpreters* Fixes 1.14.0 10/04/2022 * Audio output selector added
* Auto image preview
* Fixes 1.13.0 05/22/2022 Bug fixes 1.12.4 04/11/2022 Bug fixes 1.12.3 03/14/2022 * Fixed problem related to swapping camera multiple times
* Fixed an issue causing some users to fail to join their visit 1.12.2 02/17/2022 * Fix for intermittent issue of failing to join a video visit 1.12.1 02/11/2022 * Added support for background noise reduction
* Fixes 1.12.0 02/05/2022 Bug fixes 1.11.2 12/06/2021 Fix for deferred deep linking 1.11.1 11/23/2021 * Image Viewer and Send to EMR
* Precall Screen
* PTZ Controller for Cisco Endpoints* Fixes 1.11.0 11/12/2021 Fix intermittent issues with meeting hangup 1.10.3 09/18/2021 * A running timer now can be displayed during visits
* Upgraded to Cisco Webex SDK 2.7 for improved audio and video performance.
* Fixes 1.10.2 04/03/2021 * SMART on FHIR is now supported
* ‘One-click admit’ for PSTN and SIP dial-in participants
* Toggling between ‘active speaker’ and ‘grid’ layouts via the 3-dot menu no longer activates the other layout controls
* Fixes 1.10.1 03/06/2021